eFax FAQs

Top 10 Frequently Asked Questions

1. How do I open my faxes?
2. How do I download and install eFax Messenger?
3. How can I change my fax file format for receiving faxes?
4. How do I send a fax through eFax Messenger?
5. How do I change the email address on my account?
6. How do I type an international fax number if I am in the UK?
7. Scan Troubleshooting Guide
8. How can I stop unsolicited faxes to my eFax Plus/Pro account?
9. When I click to send a fax from eFax messenger it gives the message "Efax messenger could not validate, please make sure you are connected to the internet" - what do I do?
10. Can I have a fax in my activity log resent?

FAQ: eFax

• How do I open my faxes?
• How do I download and install eFax Messenger?
• "Outlook Express removed access to the following unsafe attachments in your email"
• I was sent a multi-page fax but I can only see one page. Where are the other pages?
• How can I change my fax file format for receiving Faxes?
• How can I convert an existing .efx file to another file format?
• How can I open my .tif files using eFax Messenger?
• How do I open my faxes on a Mac computer?
• "Failed to open document."
• Why are my faxes difficult to read?
• Someone sent me a fax. Why haven't I received it?
• How can someone outside of my country send me a fax?
• How do I know when someone sends me a fax message?
• Why is my eFax number busy or not answering?
• Can I have a fax in my activity log resent?
• Can anyone send me a fax or must they be eFax subscribers?
• Can I reply to a fax message I received?
• Can I send fax messages?
• How do I send a fax through my email?
• How do I send a fax through eFax Messenger?
• How do I send a fax from eFax.com?
• How do I type an international fax number if I am in the UK?
• How can I make sure the faxes I sent were successful?
• Can I resend a fax?
• "The fax you recently sent through j2 to [...] did not go through because your email address is not registered for this service."
• How do I log into my account?
• I cannot log into my account.
• How can I change my PIN?
• How do I change the email address on my account?
• How do I change my billing information?
• What is the difference between eFax Free, eFax Plus, and eFax Pro?
• What is eFax Messenger?
• How can I sign up for an eFax Plus account?
• How much does eFax Plus cost?
• How much does it cost to receive a fax?
• How much does it cost to send a fax?
• How can I stop unsolicited faxes to my eFax Plus account?
• I already have a fax number. Can I still use the service?
• Scan Troubleshooting Guide.
• How can I cancel my eFax Plus account?
• If I downgrade from eFax Plus to eFax Free, do I get to keep my number?
• How do I uninstall eFax Messenger? (Advanced)
• When I click to send a fax from eFax messenger it gives the message "Efax messenger could not validate, please make sure you are connected to the internet" - What do I solve this?

Viewing Faxes & Account Set Up

As an eFax Plus customer, you have the option to open your messages two ways. You can open your faxes through your email or you can /login">log in to your eFax Plus account and retrieve your faxes through eFax Message Center.

Opening faxes through your email.

1. Log into your email account.
2. Open the email message from [email protected].
3. Double-Click on the attachment.

• If you are using an email client, such as Outlook or Outlook Express, please Double-Click on the attached file to view your fax.
• If you use a mail program, such as AOL or CompuServe, you may be asked to save the file to a directory before opening it.
• If you are using a web client, such as Yahoo! or Hotmail, please refer to your email provider’s online help section for more details how to open attachments.

Opening faxes through eFax Message Center.

1. /login">Log in to your eFax account.
2. Click on the link that says eFax Message Center.
3. Any faxes that you have received in the last twelve months will be stored in Message Center.
4. To open a fax, Double-Click on the Subject line. Open the fax by clicking on the File Name at the bottom of the screen. Once the fax is open, you can click the Download button and save the fax to your computer.

Windows 2000/ME/XP/Vista

If you would like to download eFax Messenger, please visit the /page/download">eFax Download Page and follow the instructions below:

1. Click on the link that says Download Messenger for Windows or click the red button that says Download which is located next to the Windows icon.
   • A window will appear and ask if you would like to Open or Save the file. Select Save.
2. When prompted to select a destination for the download, select Desktop and click OK.
3. When the download is complete, click Close.
4. Find the file msgrplus.exe on your desktop and open the file to begin installation.
   • The eFax Messenger Setup window will appear.
5. Once you have read the eFax License Agreement, click Next.
   • The Setup Type window will appear next. Here you will determine whether you would like to install eFax Messenger using the quick, Recommended option or if you would like to use the Custom option which allows you to tailor eFax Messenger to your needs. If you would like to select a language other than English for installation, please select the Custom option. If you select the Recommended option, a wizard will guide you through the installation process.
   • A progress window will appear, showing you the progress of the installation.
6. Once installation is complete, enter your eFax Number and PIN, and click OK.

If your eFax number and PIN have been have already been entered, click OK to Validate your account. Once your information has been validated, eFax Messenger will open automatically.

To download and install eFax Messenger for Mac:

Go to the /page/download">eFax Download Page and click on Download Messenger for Macintosh. Once efaxsetup3.dmg has been downloaded, Double-Click on the file and drag the eFax Messenger icon to your applications folder.

This error is caused by a security setting in Outlook Express 6. To disable the blocking option, please follow the instructions below:

1. From the Outlook Express menu, click Tools, then Options.
2. On the Security Tab, Uncheck the box that says, "Do not allow unsafe attachments to be saved or opened that could potentially be a virus."
3. Click OK.

If you are viewing your faxes in an Imaging application or Windows Picture and Fax Viewer, you may only see one page but you can skip through the pages easily. Please find the box on the Imaging toolbar that contains the Page Number. Simply click the arrows to Skip Forward or Back through your fax.

You can view your incoming faxes in three different formats:

• EFX which can be viewed through your eFax Messenger software
• TIFF which supports multi-page images. A TIFF file is denoted by the .tif extension and can be opened in many programs, including Imaging (the default Windows TIFF viewer) and eFax Messenger.
• PDF which can be viewed with the Adobe Acrobat Reader software. A PDF file is denoted by the .pdf extension.

You can switch between these formats by following the instructions below. Please bear in mind that your new settings will apply only to new fax messages.

Please follow these steps to change the your fax file format:

1. /login">Log in to your eFax account.
2. Click on the link that says Preferences.
3. Click the Fax Options tab.
4. From the Fax File Format scroll-down and choose the format in which you would like to start receiving your faxes.
5. Click Update. Your faxes will now arrive to you in the new format.

To convert an existing .efx file to a .tif or .pdf, please follow the below steps:

1. Open the .efx file in eFax Messenger.
2. From the top menu bar, select File, then Export.
3. Select "Black and White TIFF (*.tif)" from the Save as type drop-down.
4. Modify the Save in location to Desktop and click Save.

You can also select "JPEG Files (*.jpg)" in step 3; doing so will extract each page of your fax as a separate .jpg file.

A TIFF file, denoted by the .tif extension, can be opened with many programs, including Imaging (the default Windows TIFF viewer) and eFax Messenger.

If you don’t wish to use Windows Imaging, you can set your File Association to eFax Messenger, by performing the following steps:

1. Save the fax to your Desktop.
2. Find the fax file on your Desktop and Right-Click on it.
3. From the menu that appears choose Open With…. This will bring up a list of all available programs.
4. Select Choose Program from the list.
5. Browse through the list of available programs and choose eFax Messenger.
6. Check the box that says, "Always use the selected program to open this kind of file."
7. Click OK.

When you open your .tif files, they will be automatically displayed in eFax Messenger.

As an eFax Plus customer, you can open your faxes two ways:

1. Your faxes are sent to you in the form of an email attachment to the email address on your account. Click on the Attachment in the email message from eFax and your faxes should open automatically in Preview.
2. Your faxes are sent to Message Center. /login">Log in to your account, click Message Center and you will be able to view all of your faxes received within the last twelve months. You can Read your faxes, Save your faxes or Forward them to a separate email address(es). When you open the file attachment, preview will automatically open. You will see the first page of your fax in the main window. If you would like to view the other pages click Drawer to view the thumbnails.

If you received an error while opening a fax through your email, the file may not have been sent through your email correctly. If you receive this error, please do the following:

1. /login">Log in to your eFax account.
2. Click on the link that says Message Center.
3. Find the fax you were unable to open through your email. Open the fax by clicking on the Subject line.
4. You can Open the attachment by clicking on the file name at the bottom of the window or you can download the fax to your computer by clicking on the Download button.

The fax message you receive is identical to what was sent by the sender of the fax. If the quality of your fax is poor, it is likely a problem on the sender's end. Please have the sender resend the fax using a higher resolution on their fax machine, such as Photo Mode.

Receive / Send Faxes

There are a few reasons you may not be receiving your fax messages:

• Your email provider is experiencing problems: Occasionally, your email provider can experience problems sending certain files through to your email. Because your faxes are sent to your email as attachments, this may cause a problem with delivery. If this problem occurs, you can /login">log in to your eFax Plus account and click the link that says eFax Message Center. You can read all of the faxes you have received in the last twelve months in Message Center. You can Open the attachment by clicking on the File Name at the bottom of the window or you can download the fax to your computer by clicking on the Download button.

• The sender has the wrong fax number: Occasionally a sender will send to the wrong fax number. If you have not received a fax you were expecting, please have the sender check the number and try again.

If someone outside of the country would like to send you a fax, have him or her follow the instructions as follows:

For example, if you have a UK number, the person faxing you needs to drop the local dialing code "0" and they need to add the country code "44".

The number (0)20 7555 1234 would become 442075551234. They will also need to enter the international dialing code before they enter the number.

To obtain a list of international dialing codes, please click ">HERE.

When someone sends you a fax, the message is delivered to the email address on your account. Please see the information below for more details:

• Your faxes will come from the email address [email protected].
• The subject line of your email will be Fax Received From (Fax Number).
• Your faxes are also delivered to your eFax Message Center account. If you log into your eFax account and click on the eFax Message Center link, you will be able to view all new and saved faxes. Faxes are received and stored for up to one year or until you delete them.

If someone is unable to send faxes to your eFax number, please ensure that the sender is dialing the correct number and they are prefacing the number with the required dialing codes. Please remember that numbers beginning with 0870, 0871 or 0845 may not be able to receive faxes from senders outside of the United Kingdom.

If your eFax number is working but a particular caller cannot reach you, the caller may have a problem with their local or long-distance phone carrier.

If all else fails, dial the number yourself. If you can connect to the number, anyone should be able to connect and send a fax to you.

If your number is unreachable from all areas, we may be experiencing a temporary problem. It is likely that our Operations team has already been made aware of the issue and you can expect it to be resolved shortly. However, if you are experiencing a prolonged outage that is not listed on our System Status page please contact Customer Service: [email protected]

If you have deleted a fax you received through your email but you would still like to access the file, please /login">log in to your account and click the link that says eFax Message Center. Message Center allows you to open, save or forward via email any faxes you have received within the last twelve months.

You can Open the attachment by clicking on the File Name at the bottom of the window or you can download the fax to your computer by clicking on the Download button.

Anyone can send a fax to your eFax Number. Potential senders do not need to be eFax subscribers.

Your faxes are sent to your email from [email protected]. If you click "Reply" in the email you received from eFax, the message will be sent back to eFax as undeliverable.

If you would like to send a response to the fax you received, please follow the instructions below:

1. Make any necessary changes to the file and Attach it to a new outgoing email message.
2. In the To: field, enter the recipients Fax Number including country code, city code and fax number @efaxsend.com.

3. For example, if you wanted to send to the UK fax number (0)20 7555 1234 you would do the following:

   • Drop the "0".
   • Add the country code (44 for the UK). For a complete list of country codes please click ">HERE.
   • Add @efaxsend.com.

The UK number (0)20 7555 1234 would be written as:[email protected] where (44) equals the Country Code, (207) the city code, and (555-1234) equals the fax number.

Enter the text of your cover page in the body of the email and click Send.

Please click ">HERE for a complete list of International Dialing Codes.

Yes, as an eFax Plus customer you can send three ways. For more information, please click on the links below.

1. Send Faxes through your email
2. Send Faxes through eFax Messenger
3. Send Faxes through the eFax Website

To send a fax through your email, please follow the directions below:

1. Open an outgoing email message. In the To: field, enter the recipients Fax Number followed by @eFaxsend.com.

   For example, to send to the UK number (0)20 7555 1234, you would enter [email protected] , where (44) equals the Country Code, (207) the City Code, and (5551234) equals the fax number.

   For a complete list of Country Codes, please click ">HERE.

2. Attach the file(s) that you would like to send to the outgoing email message.
3. The body of the email works as your cover page. If you would like to include a cover page, please enter the text in the body of the email message.
4. Click Send.

Once the fax has been sent, you will receive a Send Receipt via email confirming transmission.

If you would like to send a fax using eFax Messenger, please ensure that the eFax Messenger is installed on your machine. If it is not, please click HERE for more details how to install eFax Messenger.

To Send a Fax through eFax Messenger 4.2

1. Locate the Compose Fax Icon on your desktop.
2. Double-click on the file to open the Compose Fax template.
3. When the Compose Fax template appears, enter the recipient’s Contact Information, such as their Name and their Company, if applicable.
4. Enter the destination Fax Number. Verify that the proper Country Code is selected above.
5. Click on the Add button to include the person in the list of recipients.
6. If you would like to send a cover page with your document, enter the Subject and Message in the fields provided.
7. Next, select the document(s) that you would like to send. In the Attachments field, click the Attach button at the bottom of the screen to locate the files you would like to upload.
8. Click Send Fax.

1. /login">Log in to your eFax account.
2. Click Send A Fax.
3. Select the Country Code of the number you would like to send to. For a complete list of country codes please click ">HERE.
4. Enter the Fax Number of the recipient.

5. Enter the Name and Company of the recipient.
6. Type the Subject and your Cover Page message in the fields provided.
7. Next, select the document(s) that you would like to send. Click Browse to find the file(s).
8. Click Send when the form is complete.

1. Add the Country Code for the number you would like to send to.

   For a complete list of Country Codes please click ">HERE.

2. Do Not include an international dialing prefix.
3. Keep the Area Code or City Code (as in the example below, 212).
4. Drop any spaces or non-numeric characters.
5. Add @efaxsend.com.

The number 1 (212) 555-1234 becomes [email protected]

Faxing through eFax Messenger:

1. Select the fax destination country from the country pull-down (United States : 1.)

   For a complete list of Country Codes, please click ">HERE.

2. Keep the area code or city code (212 in the example below.)

For the US fax number (212) 555-1212 you would type 2125551212.

Note: You do not need to add the country code. Messenger adds it automatically when you choose the country.

Sending a fax through eFax.com:

1. Select the fax destination country from the country pull-down (United States : 1.)

   For a complete list of Country Codes, please click ">HERE.

2. Keep the area code or city code (212 in the example below.)

For the US fax number (212) 555-1212 you would type 2125551212.

Note: You do not need to add the country code. Messenger adds it automatically when you choose the country.

When you send a fax you will receive a Send Receipt to your email confirming transmission. You also can /login">log in and view the send activity log.

You can view your sent faxes in eFax Messenger under the Sent Faxes link located on the right-hand side of the screen.

Yes. If you sent the fax through your email, the outgoing message should be saved in your Sent Items.

If you sent the fax through eFax Messenger 4.0 or higher:

1. Open eFax Messenger and click the link that says Sent faxes.
2. Select the fax that you would like to resend and Double-Click to open.
3. Click the Resend Fax button on the eFax Messenger toolbar at the top of the screen. The compose fax window will appear. You can Add new Recipients, Edit or Remove former Recipients, or Add new Attachments at this time.
4. When you have completed your new fax, click the Send Fax button on the eFax toolbar.

This error occurs when a user sends a fax from an email address that is not registered for sending faxes. If you have received this error, please follow the directions below:

1. /login">Log in to your eFax account.
2. Click Preferences.
3. Click on the Send Options tab.
4. Please make sure that the email address you would like to send from is listed in the Send Addresses field.
5. If you need to add a Send email address, please enter the email address in the Add Send Address field and click Add Address field and click Add.

Login & PIN

To log into your eFax account, please click /login">HERE.

Enter your eFax Number (international access code and/or area code first) and PIN in the space provided.

For assistance with your lost login information, please write to: [email protected]

If you do not remember your eFax number and/or PIN, please click /page/forgotPassword">HERE and enter the information requested. Click Submit. You will be sent your login information in a separate email message.

Preferences & Settings

To change your PIN, please /login">log in to your account, go to Profile and click Change PIN.

On an eFax Plus account there are three places you can update your email address.

• Contact email address. /login">Log in to your eFax account. The contact email address is located under Profile. Any updates concerning your account will be sent to this email address.
• Inbound email address(es). You can receive faxes to up to 5 email addresses on an eFax account. To update your inbound email address(es) log in to your account and go to Preferences then select the Receive Options tab.
• Send email address(es). You can send from up to 5 email addresses on an eFax account. To update your send email address(es) log in to your account and go to Preferences, then select the Send Options tab.

To update your billing information please /login">log in to your account and click on the Billing link.

Products

1. eFax Free is a limited account. When you sign up for eFax Free, you are provided with:
   • a non-local number to which you may receive faxes. You cannot send faxes with eFax Free.
   • your faxes can be stored for up to 30 days in eFax Message Center.
2. With eFax Plus, you are provided with:
   • a local or toll-free number
   • you may send and receive faxes
   • your faxes can be stored lifetime in eFax Message Center.
   • find out more about the advantages of /">eFax Plus today!
3. With eFax Pro, you are provided with:
   • all the services of eFax Plus
   • voice mail.

To learn more about eFax Pro, click /page/efaxPro">HERE.

eFax Messenger is a free application that you can use to view your faxes. If you sign up for eFax Plus or eFax Pro you can also send faxes through eFax Messenger. You are not required to download eFax Messenger to view your faxes but if you would like to utilize the application, please visit the /page/download">download page.

If you would like to sign up for an eFax Plus account, please click HERE.

Pricing

To view the pricing for the eFax Plus service, please click /">HERE.

If you have a local eFax Plus number, first 130 incoming pages are free for you to receive. If you have a toll-free number, please click /signup?region=allTollFree&currency=GBP">HERE to view the pricing for toll-free numbers.

Outbound faxing charges are not included in your regular monthly fee.

They are debited from a separate prepaid balance and your re-order amount is billed to your credit card whenever your usage balance drops below 1.00 GBP.

For full pricing details, please click /">HERE.

SPAM Faxes

If you believe that you are in receipt of a junk fax, please do the following:

• If the fax contains any information that will allow you to Unsubscribe, please do so.
• If you are unable to unsubscribe, please submit the offending fax to us by clicking /abuse">HERE. We will investigate your complaint and attempt to prevent any further transmission of junk faxes from the same source.

Miscellaneous Questions

When you sign up for eFax, you are assigned a number that is provisioned from our pool of numbers. If you have an existing fax number that you would like to use, you can have your existing fax number Forwarded to your eFax number and still receive all of your faxes to your email.

Problem: eFax Messenger Will Not Scan

1. In eFax Messenger, click on Tools and Select User Settings. Please make sure you are in eFax Edit Mode.
   1. Click on the Scan Options tab.
      1. Select the desired Scanner Driver from the list.
      2. Make sure Display Settings before Scanning is checked.
      3. Make sure Native Transfer is Not checked.
      4. Click Next twice, and then Finish.
   2. Click on the File and select Scan.
   3. Is the Problem Fixed?
      • YES: You are finished.
      • NO: Were multiple scanner drivers listed under Scan Options?
        • YES: Repeat Steps 1.a through Steps 1.c for all listed drivers.
        • NO: Continue to Step 2.
2. Open up MS Word or similar office application, and type a simple test sentence.
   1. Go to File and choose Print from the menu
   2. Select eFax as your Printer
   3. Does the document appear in eFax Messenger?
      • YES: Continue to Step 3.
      • NO: Your installation of eFax Messenger is Corrupt. Please uninstall and reinstall eFax Messenger.
3. Open up your Internet Browser, and download TWACK, the TWAIN driver test application at: http://www.twain.org/devfiles/twack.zip
   1. NOTE: This download is a .zip file, and you may need to download a program such as WinZip (readily available for a free trial at www.download.com) to open it.
   2. Once the download is complete, Install TWACK by double clicking the Twack_32.exe file.
   3. Open up the TWACK program.
      1. Click on Select Source from the File Menu.
      2. Highlight the desired Scanner Driver from the list and click Select.
      3. Click on Acquire… from the File Menu.
      4. Does scanning work with the TWACK program?
         • YES: Continue to Step 4.
         • NO: Your TWAIN driver is not working properly. Contact your Scanner manufacturer, or reinstall the scanner software.
4. Check for Updates to your Scanner Driver and Software. Download the newest version available. Uninstall the old version first, then Install the updated version. Below are some helpful links:
   1. HP Support and Drivers: http://welcome.hp.com/country/uk/en/support.html
   2. Lexmark Drivers and Downloads: http://downloads.lexmark.com/cgi-perl/downloads.cgi
   3. Epson Support: http://www.epson.co.uk
   4. Canon Drivers and Downloads: http://software.canon-europe.com/
   5. Once the new scanner driver is installed, select Scan in eFax Messenger. Does this solve your Problem?
      • YES: You are finished.
      • NO: Uninstall and reinstall eFax Messenger.

Should you wish to cancel your account, please call Customer Support, at 0870-711-2211 (Monday to Friday, 8am to 5pm GMT). Please note that your account will remain active until your cancellation request is confirmed.

If you do not want to keep your eFax Plus account, you cannot keep your eFax Plus number. eFax Plus numbers cannot be converted to an eFax Free account. If you would like to use the Free Service, please click /signupFree?currency=GBP&region=europe&ipCountry=UK">HERE.

To completely uninstall eFax Messenger, you should first run the uninstall program by doing the following:

Go to Start, then Settings, then Control Panel. Click Add/Remove Programs. Select eFax Messenger from the list and click Add/Remove.

If you are prompted to restart your computer after the uninstall program runs, do Not restart.

Next, remove any of the following components that still exist on your system. If you're unsure of how to delete a particular component, try right-clicking on it.

1. Go to Start, then Programs, and delete the eFax Messenger folder.
2. On your Desktop, delete the eFax Messenger shortcut.
3. In your My Documents Folder, delete the eFax Messenger folder.
4. Go to Start, then Find (or Search), then Files or Folders. Search your C: drive (or a different drive if you installed Messenger elsewhere) for efaxview.* and delete all matching files.
5. In the same way, search for and delete the following files: hotres32.dll, efaxdrv.drv and hotsend.drv.

6. Go to Start, then Run. Type regedit and click OK. Browse for and Delete the following keys:

   HKEY_CURRENT_USER\Software\EFAX.COM
   HKEY_CURRENT_USER\Software\j2 Messenger
   HKEY_CURRENT_USER\Software\j2 Global Communications
   HKEY_CURRENT_USER\Software\HotSend
   HKEY_CURRENT_USER\Software\HotSend Email Attacher
   HKEY_LOCAL_MACHINE\Software\EFAX.COM
   HKEY_LOCAL_MACHINE\Software\j2 Messenger
   HKEY_LOCAL_MACHINE\Software\j2 Global Communications
   HKEY_LOCAL_MACHINE\Software\HotSend
   HKEY_LOCAL_MACHINE\Software\HotSend Email Attacher
   HKEY_LOCAL_MACHINE\Software\Send with eFax Messenger
   HKEY_LOCAL_MACHINE\Software\Send with j2 Messenger

   After you have deleted any of the above components that were present, you should Restart your computer.

43. When I click to send a fax from eFax messenger it gives the message “Efax messenger could not validate, please make sure you are connected to the internet" - What do I do?

Solution:
Disable firewall temporarily, open efax messenger, goto Help, register messenger. Click on "Check for account updates" It should then come up "Your account has now been validated"

Windows XP
Log on as a user that is a member of the Administrators group. Open the Network Connections folder, right click the desired connection, and then click Properties. Click the Advanced tab, and remove the check from Protect my computer and network by limiting or preventing access to this computer from the Internet. Click Yes to the dialog windows that asks you to confirm your decision to disable the firewall.

Norton Internet Security

http://www.symantec.com/sabu/nis/nis_pe/

Log on using an account with Adult or Supervisor rights. Open Norton Internet Security. On the left side of the window, click Internet Status and then click Current Status. In the Current Status window, click Disable.

Norton Personal Firewall

http://www.symantec.com/sabu/nis/npf/

Open Norton Personal Firewall. On the left side of the window, click Internet Status and then click Current Status. In the Current Status window, click Disable. You can also disable Norton Personal Firewall by right-clicking on the Norton Personal Firewall icon in the notification area of the taskbar and selecting disable.

McAfee Internet Security

http://www.mcafee.com/myapps/is5/default.asp

Right-click the McAfee icon. Point to Personal Firewall and then click Options. Click the Security tab. Set the Security Level by moving the slider to the desired level. Set Access to Low. Click OK to save changes.

McAfee Firewall

http://www.mcafee.com/myapps/firewall/default.asp?duration=2

Click Stop McAfee Firewall to disable the software. From the Welcome to McAfee Firewall screen, go to the Network Control Settings and select Allow All Traffic. Westell 2100 Open a web browser and go to the WireSpeed Dual Connect page at http://192.168.1.1/. On the Configuration menu, select Firewall Configuration. Select Low (or None). Click OK when prompted to make the change. Close the browser window.

 

Top 10 Frequently Asked Questions: eFax Free

1. How do I open my faxes?
2. How do I download and install eFax Messenger?
3. How can someone outside my country send me a fax?
4. Can I send fax messages?
5. How do I change the email address on my account?
6. What is the difference between eFax Free, eFax Plus and eFax Pro?
7. Can I get fax numbers for my colleagues?
8. Can I get an eFax number in my area?
9. Special eFax Numbers
10. How much does it cost to send a fax?

FAQ: eFax Free

• How do I open my faxes?
• How do I download and install eFax Messenger?
• "Outlook Express removed access to the following unsafe attachments in your email"
• I was sent a multi-page fax but I can only see one page. Where are the other pages?
• How can I convert an existing .efx file to another file format?
• How can I open my .tif files using eFax Messenger?
• How do I open my faxes on a Mac computer?
• "Failed to open document".
• Why are my faxes difficult to read?
• How can someone outside of my country send me a fax?
• How do I know when someone sends me a fax message?
• Why is my eFax number busy or not answering?
• Can anyone send me a fax or must they be eFax subscribers?
• Can I reply to a fax message I received?
• Can I send fax messages?
• Someone sent me a fax. Why haven’t I received it?
• Can I have a fax in my activity log resent?
• How do I log in to my account?
• I cannot log in to my account.
• How can I change my PIN?
• How can I change the email address on my account?
• What is the difference between eFax Free, eFax Plus, and eFax Pro?
• Can I get fax numbers for my colleagues?
• What is eFax Messenger?
• How can I sign up for my own personal eFax number?
• Can I get an eFax Number in my area?
• How much does a personal eFax number cost me?
• How much does it cost to send a fax?
• How can I stop unsolicited faxes to my eFax Free account?
• I already have a fax number. Can I still use the service?
• How can I cancel my eFax Free account?
• How do I uninstall eFax Messenger? (Advanced)
• Special eFax Numbers

Viewing Faxes & Account Set Up

As an eFax Free customer, you have the option to open your messages two ways. You can open your faxes through your email or you can /login">log in to your eFax Free account and retrieve your faxes through eFax Message Center.

Opening faxes through your email.

1. Log into your email account.
2. Open the email message from [email protected].
3. Double-Click on the attachment.
   • If you are using an email client, such as Outlook or Outlook Express, please Double-Click on the attached file to view your fax.
   • If you use a mail program, such as AOL or CompuServe, you may be asked to save the file to a directory before opening it.
   • If you are using a web client, such as Yahoo! or Hotmail, please refer to your email provider’s online help section for more details how to open attachments.

Opening faxes through eFax Message Center.

1. /login">Log in to your eFax account.
2. Click on the link that says eFax Message Center.
3. Any faxes that you have received in the last thirty days will be stored in Message Center.
4. To open a fax, Double-Click on the Subject line. Open the fax by clicking on the File Name at the bottom of the screen. Once the fax is open, you can click the Download button and save the fax to your computer.

Windows 2000/ME/XP/Vista

If you would like to download eFax Messenger, please visit the /page/download">eFax download page and follow the instructions below:

1. Click on the link that says Download Messenger for Windows or click the red button that says Download which is located next to the Windows icon.
   • A window will appear and ask if you would like to Open or Save the file. Select Save.
2. When prompted to select a destination for the download, select Desktop and click OK.
3. When the download is complete, click Close.
4. Find the file msgrplus.exe on your desktop and open the file to begin installation.
   • The eFax Messenger Setup window will appear.
5. Once you have read the eFax License Agreement, click Next.
   • The Setup Type window will appear next. Here you will determine whether you would like to install eFax Messenger using the quick, Recommended option or if you would like to use the Custom option, which allows you to tailor eFax Messenger to your needs. If you would like to select a language other than English for installation, please select the Custom option. If you select the Recommended option, a wizard will guide you through the installation process.
   • A progress window will appear, showing you the progress of the installation.
6. Once installation is complete, enter your fax number and PIN and click OK.

If your eFax number and PIN have already been entered, click OK to validate your account.

Once your information has been validated, eFax Messenger will open automatically.

To download and install eFax Messenger for Mac:

Go to the /page/download">eFax download page and click on Download Messenger for Macintosh. Once the eFax Messenger file efaxsetup3.dmg is downloaded, double-click on the file and drag the eFax Messenger icon to your applications folder.

This error is caused by a security setting in Outlook Express 6. To disable the blocking option, please follow the instructions below:

1. From the Outlook Express menu, click Tools, then Options.
2. On the Security Tab, uncheck the box that says, "Do not allow unsafe attachments to be saved or opened that could potentially be a virus."
3. Click OK.

If you are viewing your faxes in an Imaging application you may only see one page but you can skip through the pages easily. Please find the box on the Imaging toolbar that contains the page number. Simply click the arrows to skip forward or back through your fax.

To convert an existing .efx file to a .tif or .pdf, please follow the below steps:

1. Open the .efx file in eFax Messenger.
2. From the top menu bar, select File, then Export.
3. Select "Black and White TIFF (*.tif)" from the Save as type drop-down.
4. Modify the Save in file location to Desktop and click Save.

You can also select "JPEG Files (*.jpg)" in step 3; doing so will extract each page of your fax as a separate .jpg file.

A TIFF file, denoted by the .tif extension, can be opened with many programs, including Imaging (the default Windows TIFF viewer) and eFax Messenger.

If you don’t wish to use Windows Imaging, you can set your File Association to eFax Messenger, by performing the following steps:

1. Save the fax to your Desktop.
2. Find the fax file on your Desktop and Right-Click on it.
3. From the menu that appears choose Open With…. This will bring up a list of all available programs.
4. Select Choose Program from the list.
5. Browse through the list of available programs and choose eFax Messenger.
6. Check the box that says, "Always use the selected program to open this kind of file."
7. Click OK.
8. When you open your .tif files, they will be automatically displayed in eFax Messenger.

As an eFax Free customer, you can open your faxes two ways:

1. Your faxes are sent to you in the form of an email attachment to the email address on your account. Click on the Attachment in the email message from eFax and your faxes should open automatically in Preview.
2. Your faxes are sent to Message Center. /login">Log in to your account, click Message Center and you will be able to view all of your faxes received within the last 30 days. You can Read your faxes, Save your faxes or Forward them to a separate email address(es). When you open the file attachment, preview will automatically open. You will see the first page of your fax in the main window. If you would like to view the other pages click Drawer to view the thumbnails.

If you received an error while opening a fax through your email, the file may not have been sent through your email correctly. If you receive this error, please do the following:

1. Log in to your eFax account.
2. Click on the link that says Message Center.
3. Find the fax you were unable to open through your email. Open the fax by clicking on the Subject line.
4. You can Open the attachment by clicking on the file name at the bottom of the window or you can download the fax to your computer by clicking on the Download button.

The fax message you receive is identical to what was sent by the sender of the fax. If the quality of your fax is poor, it is likely a problem on the sender's end. Please have the sender resend the fax using a higher resolution on their fax machine, such as Photo Mode.

Receive/Send Faxes

If someone outside of the country would like to send you a fax, have him or her follow the instructions as follows:

For example, if someone outside of the UK would like to send to a UK eFax number: the person faxing you needs to drop the local dialing code "0" and they need to add the country code "44".

The number 020 7555 1234 would become 442075551234. They will also need to enter the international dialing code before they enter the number.

If you have a UK eFax Free number that begins 0870, 0871, or 0845, you will not be able to receive faxes from outside of the country. To receive faxes from any international or domestic sender, sign up for /signup?currency=GBP&region=europe&ipCountry=UK">eFax Plus.

Click HERE for a table containing other international eFax numbers with similar inbound faxing restrictions.

To obtain a list of international dialing codes, please click ">HERE.

When someone sends you a fax, the message is delivered to the email address on your account. Please see the information below for more details:

• Your faxes will come from the email address [email protected].
• The subject line of your email will be Fax Received From (Fax Number).
• Your faxes are also delivered to your eFax Message Center account. If you log into your eFax account and click on the eFax Message Center link, you will be able to view all new and saved faxes. Faxes are received and stored for up to 30 days or until you delete them.

If someone is unable to send faxes to your eFax number, please ensure that the sender is dialing the correct number and they are prefacing the number with the required dialing codes.

Please remember that numbers beginning with 0870, 0871 or 0845 may not be able to receive faxes from senders outside of the United Kingdom. Also bear in mind that most eFax Free numbers cannot receive faxes from senders outside of the country.

Click HERE for a table containing other international eFax numbers with similar inbound faxing restrictions.

If your eFax number is working but a particular caller cannot reach you, the caller may have a problem with their local or long-distance phone carrier. If all else fails, dial the number yourself. If you can connect to the number, all potential senders should be able to connect and send you a fax.

If your number is unreachable from all areas, we may be experiencing a temporary problem. If you are experiencing a prolonged outage that is not listed on our System Status page please contact Customer Service: [email protected]

Anyone can send a fax to your eFax Number. Potential senders do not need to be eFax subscribers. Please remember that most eFax Free numbers cannot receive faxes from outside of the country.

Click HERE for a table containing other international eFax numbers with inbound faxing restrictions.

To receive faxes from any international or domestic sender, sign up for /signup?currency=GBP&region=europe&ipCountry=UK">eFax Plus.

Your faxes are sent to your email from [email protected]. If you click "Reply" in the email you received from eFax, the message will be sent back as undeliverable.

The eFax Free service does not include any sending services.

To send a fax, subscribe to /signup?currency=GBP&region=europe&ipCountry=UK">eFax Plus today!

The eFax Free service does not include sending capabilities.

To send a fax, subscribe to /signup?currency=GBP&region=europe&ipCountry=UK">eFax Plus today!

There are a few reasons you may not be receiving your fax messages:

• Your email provider is experiencing problems: Occasionally, your email provider can experience problems sending certain files through to your email. Because your faxes are sent to your email as attachments, this may cause a problem with delivery.

  If this problem occurs, you can /login">log in to your eFax Free account and click the link that says eFax Message Center. You can read all of the faxes you have received in the last thirty days in Message Center. You can Open the attachment by clicking on the File Name at the bottom of the window or you can download the fax to your computer by clicking on the Download button.

• The sender has the wrong fax number: Occasionally a sender will send to the wrong fax number. If you have not received a fax you were expecting, please have the sender check the number and try again.

If you have deleted a fax you received through your email but you would still like to access the file, please /login">log in to your account and click the link that says eFax Message Center. Message Center allows you to open, save or forward via email any faxes you have received within the last thirty days.

You can Open the attachment by clicking on the File Name at the bottom of the window or you can download the fax to your computer by clicking on the Download button.

To log into your eFax account, please click /login">HERE. Enter your eFax Number (international access code and/or area code first) and PIN in the space provided.

If you do not remember your eFax number and/or PIN, please click /page/forgotPassword">HERE, enter the information requested and click Submit. You will be sent your login information in a separate email message.

For assistance with your lost login information, please write to: [email protected]

eFax Profile & Settings

To change your PIN, please /login">log in to your account and go to Profile, then click on Change PIN.

If you have an eFax Free account and you would like to change your email, please /login">log in to your account. Click Profile and enter your new email address in the Contact Email Address field. Enter the email address again in the confirmation field and click the Update button below.

Products

• eFax Free is a limited account. When you sign up for eFax Free, you are provided with:
  • A non-local number to which you may receive faxes. You cannot send faxes with eFax Free.
  • Your faxes can be stored for up to 30 days in eFax Message Center.
• With eFax Plus, you are provided with:
  • A local or toll-free number
  • You may send and receive faxes
  • Your faxes can be stored for up to one year in eFax Message Center.
  • Find out more about the advantages of /">eFax Plus today!
• With eFax Pro, you are provided with
  • All the services of eFax Plus with the ability to store documents for two years.
  • Voice mail.
    To learn more about eFax Pro click /page/efaxPro">HERE.
    

You can subscribe to as many fax numbers as you would like, using the application below: http://camp.jumpservices.com/faxcamp/lycosgb1/mgm.vm

An eFax-free number is limited to one email address.

If you need additional fax numbers we suggest you open an /signup?currency=GBP&region=europe&ipCountry=UK">eFax Plus account. Find out more about /signup?currency=GBP&region=europe&ipCountry=UK">eFax Plus today!

eFax Messenger is a free application that you can use to view your faxes. You are not required to download eFax Messenger to view your faxes, but if you would like to utilize the application, please visit the /page/download">download page.

To sign up for eFax Free, please click /signupFree?currency=GBP&region=europe&ipCountry=UK">HERE.

It's as easy as 1,2,3. Subscribe to /signup?currency=GBP&region=europe&ipCountry=UK">eFax Plus and you can choose from local numbers in over 1,500 cities around the world.

Find out more about /signup?currency=GBP&region=europe&ipCountry=UK">eFax Plus today!

Pricing

You will be assigned a non-local number to receive your faxes. These numbers are provided for free. No monthly charges will apply.

eFax Free does not offer outbound faxing.

If you are interested in sending faxes, sign up for /signup?currency=GBP&region=europe&ipCountry=UK">eFax Plus today!

SPAM Faxes

If you believe that you are in receipt of a junk fax, please do the following:

• If the fax contains any information that will allow you to unsubscribe, please do so.
• If you are unable to unsubscribe, please submit the offending fax to us by clicking /abuse">HERE. We will investigate your complaint and attempt to prevent any further transmission of junk faxes from the same source.

Miscellaneous Questions

If you have an existing fax number that you would like to use, you can have your existing fax number forwarded to your eFax number and still receive all of your faxes to your email.

To cancel your eFax Free account, please send an email request for cancellation to [email protected]. Please include your fax number and 4 digit PIN.

To completely uninstall eFax Messenger, you should first run the uninstall program by doing the following:

Go to Start, then Settings, then Control Panel. Click Add/Remove Programs. Select eFax Messenger from the list and click Add/Remove.

If you are prompted to restart your computer after the uninstall program runs, do not restart.

Next, remove any of the following components that still exist on your system. If you're unsure of how to delete a particular component, try right-clicking on it.

1. Go to Start, then Programs, and delete the eFax Messenger folder.
2. On your Desktop, delete the eFax Messenger shortcut.
3. In your My Documents Folder, delete the eFax Messenger folder.
4. Go to Start, then Find (or Search), then Files or Folders. Search your C: drive (or a different drive if you installed Messenger elsewhere) for efaxview.* and delete all matching files.
5. In the same way, search for and delete the following files: hotres32.dll, efaxdrv.drv and hotsend.drv.

6. Go to Start, then Run. Type regedit and click OK. Browse for and delete the following keys:

   HKEY_CURRENT_USER\Software\EFAX.COM
   HKEY_CURRENT_USER\Software\j2 Messenger
   HKEY_CURRENT_USER\Software\j2 Global Communications
   HKEY_CURRENT_USER\Software\HotSend
   HKEY_CURRENT_USER\Software\HotSend Email Attacher
   HKEY_LOCAL_MACHINE\Software\EFAX.COM
   HKEY_LOCAL_MACHINE\Software\j2 Messenger
   HKEY_LOCAL_MACHINE\Software\j2 Global Communications
   HKEY_LOCAL_MACHINE\Software\HotSend
   HKEY_LOCAL_MACHINE\Software\HotSend Email Attacher
   HKEY_LOCAL_MACHINE\Software\Send with eFax Messenger
   HKEY_LOCAL_MACHINE\Software\Send with j2 Messenger

   After you have deleted any of the above components that were present, you should restart your computer.

Special eFax Numbers

eFax cannot guarantee that all the numbers listed below are accessible by persons sending faxes from anywhere outside of the country where the number is domiciled.