eFax - FAQ

Top 10 Frequently Asked Questions

  1. How do I actually send a fax?
  2. Do I need any special equipment to use eFax?
  3. Can I get a local or toll-free fax number?
  4. How do I know I’ve received a fax?
  5. Can I receive a fax on more than one email account?
  6. In what digital file formats can I receive faxes?
  7. Can I send faxes from my smart phone?
  8. Does eFax provide customer support?
  9. Can I get a local fax number in another country or city?
  10. Would my faxes be private and secure?

1. How do I actually send a fax?

Sending a fax is as easy as sending an email with an attachment with eFax Plus.

2. Do I need any special equipment to use eFax?

All you need to start faxing today is Internet access, an email address and an eFax account. There’s no need for hardware, special software, bulky fax machines or an extra phone line. Best of all, eFax eliminates the need for an extra phone line and fax machine. That means no more expensive phone bills, repairs or toner.

3. Can I get a local or toll-free fax number?

We have local numbers in more than 2,000 cities and 30 countries around the world. All you need to start faxing today is Internet access, an email address and an eFax account. There’s no need for hardware, special software, bulky fax machines or an extra phone line. Best of all, eFax eliminates the need for an extra phone line and fax machine. That means no more expensive phone bills, repairs or toner.

4. How do I know I’ve received a fax?

Just like any email you receive, eFax puts the fax someone sends you directly to your inbox.

5. Can I receive a fax on more than one email account?

Yes. You can change or add email addresses for receiving faxes in your account preferences with eFax Plus.

6. What digital file formats can I receive faxes in?

The default format for eFax is a TIFF file but this can be changed to Adobe Acrobat© PDF format in your account preferences. Many of our users use this feature to send important documents via a fax machine to archive important documents like business or tax receipts. Faxes from eFax can be converted to other formats in over 31 popular software programs.

7. Can I send faxes from my smart phone?

Any smart phone (i.e. Blackberry Treo©, Apple iPhone©, etc) with email connectivity will allow you to forward or send faxes via email to another fax machine or email address. For more information, see our detailed page on wireless faxing.

8. Does eFax provide customer support?

We provide customers around the world with customer service representatives by telephone between the hours of 8:00 AM to 5:00 PM GMT, Monday through Friday.

9. Can I get a local fax number in another country or city?

You can pick a local or international number in over 3,000 cities around the world. Many of our users obtain a local fax number in not just the city in which they live, but also in the city in which they may be doing business. Live in London but are doing business in Stockholm? You can get a local fax number in Stockholm for your client’s use.

10. Would my faxes be private and secure?

As your faxes are being sent to your email inbox, digital faxing is much more secure than an office fax machine that is shared by many people. You would choose when to open the fax and review it rather than it sitting on the fax machine for anyone to see. Our secure servers have close to a 100% uptime which means no busy signals and secure delivery of your faxes.

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eFax is a registered trademark of j2 Global Communications.

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