Receive Faxes
A fax received at your eFax Corporate number arrives as an attachment in an email sent to your external email account. A copy of the fax is also delivered to your eFax Corporate Message Center. So, you can still access your faxes online, even when you can't access your email account.
Note: If eFax enhanced security is active for your account, you can only view your received faxes in the Message Center—not in your email account.
You will receive faxes based on your monthly plans, with custom (i.e., limited) or lifetime storage.
Faxes Received in the Message Center
To view a received fax in the Message Center:
- Log into eFax Corporate "My Account" at https://www.efax.com/login.
- Click VIEW FAXES.The Message Center appears, displaying the faxes in/on your Inbox folder/tab.
Note: If you know your account lets you receive faxes as well as send them—and you do not see the VIEW FAXES link: Click the ACCOUNT DETAILS link, then the Preferences tab, then the Edit link in the Message Center section. Then, click the Yes button underneath Display the messages..., then Update to save and exit.
- If you have more than one fax number, and you don't see the fax you are looking for: Click the efax Number's drop-down arrow in the top-right corner of the Message Center, and select the appropriate number. The Inbox tab refreshes with that number's faxes.
- Then:
- To see the contents of the message you want to view: Check its box—or single- or double-click its Subject. With the first two options, the page appears in the lower pane of the Inbox tab.(If you have a long list of fax messages, you may have to hover your cursor over the scrollbar in the middle of the tab, and move it up to see the page.) If you double-click the Subject, then the message appears on its own tab.
- To view the fax and any attachments: Click the pdf. link next to View Fax (under the From field of the email)—or click the Download button in the top menu bar. Then, at the prompt, you can either open it for view or save it to your computer.
Note: If eFax enhanced security is active for your account, you can save the message in one of your folders (see Organize Your Faxes)—or delete it, if permitted. (If the administrator has set the Delete on Download setting for your account, the message will auto-delete permanently from your account after you review or save it.)
If enhanced security is not active for your account—but the administrator has enabled storage for you, you also can delete the fax message (if permitted) or save it in one of your folders.
Faxes Received in an Email Account
To view a fax you received via an email account: See "Receive a Fax by Email" in Use "eFax Corporate by Email".
Note: The default file format for delivered faxes is Adobe PDF (free Adobe Reader software is available at http://get.adobe.com/reader/otherversions). However, you can change the format to TIF via Update Account Preferences.