View a Received Fax

A fax received at your eFax Corporate number arrives as an attachment in an email sent to your external email account. A copy of the fax is also delivered to your eFax Corporate Message Center. So, you can still access your faxes online, even when you can't access the Message Center.

Note: If eFax enhanced security is active for your account, you can only view your received faxes in the Message Center—not in your email account.

You will receive faxes based on your monthly plans, with custom (i.e., limited) or lifetime storage.

Faxes Received in the Message Center

To view a received fax in the Message Center:

  1. Log into eFax Corporate "My Account" at https://www.efax.com/login. Your My Account page appears.
  2. Click View Faxes. The Message Center appears and displays the faxes in/on your Inbox folder/tab.

Note: There may be a Days Left column indicating how long your docs/faxes will remain in the Message Center for your viewing. When no days are left, the messages will be auto-deleted from the account. If you wish to download and store them elsewhere before time is up, see Download a Fax and Tag, Untag, Print, Forward, Move, Download, or Delete Documents.

  1. If you have more than one fax number, and you don't see the fax you are looking for: Click the efax Number's drop-down arrow in the top-right corner of the Message Center, and select the number. The Inbox tab refreshes with that number's faxes.
  2. Then:
    1. To see the contents of the message you want to view: Check its box—or single- or double-click its Subject. With the first two options, the page appears in the lower pane of the Inbox tab.(If you have a long list of fax messages, you may have to hover your cursor over the scrollbar in the middle of the tab, and move it up to see the page.) If you double-click the Subject, then the message appears on its own tab.
    2. To view the fax and any attachments: Click the link (.pdf or .tif) next to View Fax (under the From field of the email)—or click the Download button in the top menu bar. Then, at the prompt, you can either open it for view or save it to your computer.

Note: If eFax enhanced security is active for your account, you can save the message in one of your folders (see Organize Your Faxes)—or delete it, if permitted. (If the administrator has set the Delete on Download setting for your account, the message will auto-delete permanently from your account after you review or save it.

If enhanced security is not active for your account—but the administrator has enabled storage for you, you also can delete the fax message (if permitted) or save it in your folders.

Faxes Received in an Email Account

To view a fax you received via an email account: See "Receive a Fax by Email" in Use "eFax Corporate by Email".

Note: The default file format for delivered faxes is Adobe PDF (free Adobe Reader software is available at http://get.adobe.com/reader/otherversions). However, you can change the format to TIF via Update Account Preferences.

Related Topics